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Frequently Asked Questions
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How do I receive my wine in Brazil?The process is very simple and safe. You can purchase your wines in any European country and have them shipped to our facilities in Portugal. We will receive your wines and begin preparations for them to be sent to Brazil in appropriate packaging for wine shipping, in addition to the bureaucratic issues. Once this process is complete, we will send you an invoice for payment of the shipping and service fees, and your wine will be sent to your address in Brazil. This entire process takes a maximum of 48 hours, so from the moment we receive your wines at our facilities, they will be sent to you within a maximum of 72 hours.
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Is the delivery process in Brazil safe?Yes. The process is safe and 100% guaranteed by WineDirect.
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What is the delivery time to my address in Brazil?The delivery time to your address in Brazil is 3 weeks, from the moment your wine is shipped.
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Do I receive a tracking code to follow the shipping process?Yes. From the moment the wine is shipped you will receive the tracking code so you can track it.
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Do I need to pay any fees or taxes in Brazil?Yes, you will be informed of the amount of Federal and State taxes on your import according to the value of the wines shipped, but you don't have to worry about the details, we take care of everything for you! We and our shipping partners in Brazil handle all the procedures.
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Is there a limit on the amount or quantity that can be sent?Yes, According to the new customs regulations, there is an import limit of 12 liters per CPF/month, equivalent to 16 750ml bottles
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Is there any risk of the wine being held up at Brazilian customs?All our shipments to Brazil are electronically informed and authorized before being sent, that is, all shipments that leave are already authorized to be sent. In this case, there is no risk of the wine being held up at Brazilian customs.
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Is the shipment insured?Insurance is optional and not mandatory. In order for your shipment to be insured, a fee of 2.5% of the value of the bottle will be charged.
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